Terms and conditions

These Terms and Conditions (“Terms”) govern the use of the Velorin Biolabs UK Ltd website and the purchase of products supplied by Velorin Biolabs UK Ltd (“Velorin”, “we”, “our” or “us”).

By accessing this website, creating an account or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms.

If you do not agree with these Terms, you should not use this website.

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1. Company Information

Velorin Biolabs UK Ltd

Company Number: [Insert]

Registered Office:

[Insert Registered Office]

Email:

[Insert Contact Email]

Telephone:

[Insert Telephone]

VAT Number (if applicable):

[Insert VAT Number]

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2. Scope

These Terms apply to all visitors to this website and all purchases made through Velorin Biolabs UK Ltd unless otherwise agreed in writing.

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3. Eligibility

By placing an order you confirm that:

• You are at least 18 years of age.
• You are legally permitted to purchase the products ordered.
• The information you provide is accurate and complete.
• You understand the intended purpose of the products supplied.
• You will comply with all applicable laws relating to possession, storage and handling.

Velorin reserves the right to refuse any order where we reasonably believe these conditions have not been met.

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4. Product Purpose

Unless expressly stated otherwise, all products supplied by Velorin Biolabs UK Ltd are provided solely as laboratory research materials.

Products are not supplied, marketed or represented as medicines, medical devices, food products, cosmetics or veterinary products.

Nothing contained within this website constitutes medical advice, healthcare advice or recommendations regarding human or veterinary use.

Further information is available within our Research Use Policy.

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5. Product Information

We make reasonable efforts to ensure product descriptions, specifications and supporting documentation are accurate.

However:

• Images are for illustration purposes only.
• Packaging may change without notice.
• Product specifications may be updated as part of continuous quality improvements.
• Availability cannot be guaranteed.

Customers remain responsible for determining whether products are suitable for their own lawful research purposes.

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6. Pricing

All prices displayed are in Pounds Sterling (£).

Prices may be changed at any time prior to acceptance of an order.

Where VAT applies it will be clearly identified during checkout.

Errors in pricing may result in cancellation of an order before dispatch.

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7. Orders

Submission of an order does not constitute acceptance.

Acceptance occurs only when Velorin Biolabs UK Ltd issues an Order Confirmation or dispatches the goods.

We reserve the right to:

• Decline any order.
• Limit purchase quantities.
• Cancel suspected fraudulent transactions.
• Request additional verification where appropriate.

If payment has already been received for a cancelled order, a refund will be processed using the original payment method.

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8. Payment

Payment must be received before goods are dispatched unless otherwise agreed.

Accepted payment methods are displayed during checkout.

Orders remain the property of Velorin Biolabs UK Ltd until payment has been received in full.

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9. Shipping

Delivery times are estimates only.

Velorin will use reasonable efforts to dispatch orders promptly but shall not be liable for delays caused by:

• Couriers
• Customs
• Weather
• Industrial action
• System failures
• Events beyond our reasonable control

Risk passes to the customer upon delivery unless otherwise required by law.

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10. Inspection Upon Delivery

Customers should inspect deliveries as soon as reasonably practicable.

Any concerns regarding:

• Incorrect items
• Missing products
• Damaged packaging
• Temperature concerns (where applicable)

should be reported within [Insert Timeframe].

Photographic evidence may be requested.

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11. Returns and Refunds

Returns are handled in accordance with our Returns Policy and applicable UK consumer legislation.

Products may not be eligible for return where:

• Packaging has been opened.
• Security seals have been broken.
• Products have been improperly stored after delivery.
• Products have been altered or relabelled.

Nothing within these Terms affects statutory consumer rights where applicable.

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12. Storage

Customers are responsible for storing products in accordance with any accompanying documentation.

Velorin cannot accept responsibility for degradation or damage resulting from incorrect storage after delivery.

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13. Batch Traceability

Customers are encouraged to retain:

• Batch numbers
• Product labels
• Certificates of Analysis
• Order confirmations

These records assist in customer support and quality investigations where required.

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14. Quality Documentation

Where available, documentation may include:

• Certificates of Analysis
• Product Specifications
• Batch Identification
• Storage Guidance

Documentation is provided solely to describe the supplied research material and should not be interpreted as evidence of suitability for any prohibited application.

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15. Intellectual Property

All website content including:

• Logos
• Branding
• Product photography
• Documents
• Graphics
• Text
• Layout
• Software

remains the property of Velorin Biolabs UK Ltd unless otherwise stated.

No material may be reproduced, copied or distributed without prior written permission.

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16. Website Use

Users agree not to:

• Attempt unauthorised access.
• Introduce malicious software.
• Interfere with website operation.
• Misrepresent their identity.
• Use automated systems without permission.
• Copy website content for commercial purposes.

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17. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials.

Velorin cannot accept responsibility for unauthorised access resulting from compromised passwords or customer negligence.

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18. Limitation of Liability

To the fullest extent permitted by applicable law, Velorin Biolabs UK Ltd shall not be liable for indirect, incidental, consequential or economic losses arising from the use of this website or products supplied.

Nothing within these Terms excludes or limits liability where such exclusion would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded under the laws of England and Wales.

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19. Force Majeure

Velorin shall not be liable for delays or failure to perform obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, governmental action, industrial disputes, supply chain disruption, cyber incidents or transportation delays.

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20. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

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21. Amendments

Velorin reserves the right to amend these Terms at any time.

Updated versions will be published on this website together with the effective date.

Continued use of the website following publication constitutes acceptance of the revised Terms.

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22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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23. Entire Agreement

These Terms, together with our Research Use Policy, Privacy Policy, Cookie Policy, Shipping Policy and Returns Policy, constitute the entire agreement between Velorin Biolabs UK Ltd and the customer regarding use of this website and purchases made through it.

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24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection legislation provides otherwise.

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25. Contact

For questions relating to these Terms and Conditions, please contact:

Velorin Biolabs UK Ltd

Email: [Insert]

Telephone: [Insert]

Registered Office: [Insert]

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Document Control

Document Reference: VBL-TC-001

Version: 1.0

Approved By: [Director / Compliance Officer]

Review Date: [Insert Annual Review Date]