Shipping Policy

Shipping Policy

Velorin Biolabs UK Ltd is committed to ensuring that all orders are processed, packed and dispatched with care, accuracy and traceability.

Our shipping procedures are designed to support product integrity, secure delivery and a consistent customer experience while maintaining robust inventory control and quality management standards.

This Shipping Policy explains how orders are processed, dispatched and delivered.

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1. Order Processing

Orders are processed during our normal business hours:

Monday to Friday

Excluding UK public holidays.

Once payment has been successfully authorised, orders enter our fulfilment process where they undergo internal verification before dispatch.

This process may include:

• Payment verification.
• Order accuracy checks.
• Batch allocation.
• Product inspection.
• Packaging verification.
• Shipping documentation.

Orders are normally dispatched within 1 to 2 business days, although processing times may vary during periods of increased demand.

Dispatch times are estimates only and are not guaranteed.

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2. Batch Allocation

Each order is allocated products from controlled inventory using our internal batch management procedures.

Where applicable, products are selected according to:

• Batch availability.
• Stock rotation procedures.
• Inventory management controls.
• Internal quality checks.

Batch numbers supplied should be retained by customers for future reference.

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3. Packaging Standards

All orders are packaged to minimise the risk of damage during transportation.

Packaging procedures may include:

• Protective internal cushioning.
• Tamper-evident packaging where applicable.
• Secure product containment.
• Discreet external packaging.
• Internal quality verification prior to sealing.

Outer packaging does not normally identify the contents of the shipment.

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4. Shipping Methods

Shipping services are selected based upon destination, parcel size and operational requirements.

Available shipping options will be displayed during checkout where applicable.

Delivery services may include:

• Royal Mail
• DPD
• DHL
• UPS
• Other approved logistics partners

Carrier availability may vary.

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5. Delivery Estimates

Estimated delivery times are provided for guidance only.

Typical delivery estimates after dispatch are:

These estimates may vary depending upon customs processing, courier performance or local delivery conditions.

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6. Delivery Address

Customers are responsible for ensuring that delivery information is complete and accurate before submitting an order.

Velorin Biolabs UK Ltd cannot accept responsibility for delays or losses arising from incorrect addresses supplied by the customer.

If an address error is identified before dispatch, customers should contact us immediately.

While we will make reasonable efforts to assist, amendments cannot be guaranteed once fulfilment has commenced.

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7. Tracking Information

Where available, shipment tracking details will be provided following dispatch.

Tracking availability depends upon the shipping service selected.

Customers should monitor tracking information and make appropriate arrangements to receive deliveries.

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8. Delivery Delays

Occasionally deliveries may be delayed due to circumstances outside our control, including:

• Severe weather.
• Customs inspections.
• Transportation disruption.
• Industrial action.
• National emergencies.
• Public holidays.
• Courier operational issues.
• Security inspections.

Velorin Biolabs UK Ltd cannot guarantee delivery dates and shall not be liable for delays arising from circumstances beyond our reasonable control.

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9. Receipt of Goods

Customers should inspect deliveries promptly upon receipt.

Please verify:

• Package condition.
• Product quantity.
• Product identification.
• Batch information.
• Shipping documentation.

If any concerns are identified, customers should contact our Customer Support team as soon as reasonably practicable.

Photographs of the packaging and products may be requested to assist our investigation.

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10. Damaged Shipments

If a parcel arrives visibly damaged:

• Record photographs before opening where possible.
• Inspect all contents carefully.
• Retain all packaging materials.
• Notify Velorin Biolabs UK Ltd promptly.

Each report will be assessed individually through our internal quality procedures.

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11. Missing Deliveries

If tracking indicates delivery has been completed but the parcel cannot be located, customers should:

• Check the delivery address.
• Check with neighbours or reception staff where appropriate.
• Contact the courier.
• Contact Velorin Biolabs UK Ltd if the parcel remains missing.

We will work with the courier to investigate the shipment where appropriate.

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12. Failed Delivery Attempts

Where delivery cannot be completed due to customer unavailability, the courier may:

• Attempt redelivery.
• Leave the parcel in accordance with delivery instructions.
• Deliver to a local collection point.
• Return the shipment to Velorin Biolabs UK Ltd.

Additional delivery charges may apply where parcels require reshipment due to incorrect address details or repeated failed delivery attempts.

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13. International Orders

Customers are responsible for ensuring that products may be lawfully imported into their destination country.

Any customs duties, taxes, import charges or regulatory requirements remain the responsibility of the purchaser unless otherwise stated.

Velorin Biolabs UK Ltd accepts no responsibility for shipments delayed, refused or confiscated by customs or regulatory authorities outside the United Kingdom.

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14. Risk and Ownership

Risk in the products passes to the customer upon delivery unless otherwise required by applicable law.

Ownership of goods remains with Velorin Biolabs UK Ltd until full payment has been received.

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15. Continuous Improvement

Velorin Biolabs UK Ltd continually reviews its fulfilment procedures to improve:

• Order accuracy.
• Dispatch efficiency.
• Packaging standards.
• Product traceability.
• Customer experience.
• Delivery performance.

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16. Contact

For shipping enquiries, please contact:

Velorin Biolabs UK Ltd

Email: [Insert Email]

Telephone: [Insert Telephone]

Business Hours:

Monday to Friday

[Insert Opening Hours]

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Document Control

Document Reference: VBL-SP-001

Document Owner: Velorin Biolabs UK Ltd

Version: 1.0

Approved By: [Director / Compliance Officer]

Next Scheduled Review: [Insert Date]